Shipping policy

Shipping Policy

Processing Time

  • All orders are processed within 1-2 business days of receiving payment, excluding weekends and holidays.
  • Orders placed after 3:00 PM (local time) or on weekends will be processed on the next business day.

Shipping Rates & Delivery

  • Domestic Shipping (Australia):
    We offer express shipping within Australia. The cost of shipping will be calculated at checkout based on your location and the shipping method chosen.    

    • Express Shipping: Delivery usually takes1-3 business days depending on your location

     

  • International Shipping:
    We offer international shipping to select countries. International shipping rates and delivery times will vary depending on your location. Delivery times typically range from 7-21 business days, depending on the destination.

Shipping Carrier

  • Orders are shipped via Australia Post
  • Once your order is shipped, you will receive a tracking number to monitor the status of your shipment.

Order Tracking

  • A tracking number will be sent to you via email once your order has been shipped. Please use the tracking link to track your order.
  • If you did not receive your tracking number, please check your spam folder or contact us at digiulio.enquiries@gmail.com

Shipping Delays

  • While we strive to deliver your orders on time, occasional delays may occur due to circumstances outside of our control (e.g., weather conditions, postal service delays, etc.). We are not responsible for any delays caused by the carrier.

Missing or Lost Shipments

  • If your order has not arrived within the expected timeframe, please contact us immediately. We will assist you in resolving the issue with the carrier.
  • We are not responsible for lost or stolen packages once they are marked as delivered by the carrier. If your package is lost in transit, please contact the shipping carrier directly or reach out to us for assistance.

Shipping Address

  • Please ensure that your shipping address is correct at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided.

Customs & Duties (For International Orders)

  • For international shipments, please be aware that customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the customer and are not included in the price of the order.

Changes to Shipping Policy

  • We reserve the right to update or modify our shipping policy at any time. Any changes will be posted on this page, and the updated policy will apply to all orders placed after the date of the update.